Nhance’s Fault Reporting system allows us to report the fault using our ‘Nhance Twin’ app which is available on the Play Store and App Store.
You will land on the home screen after logging in to the NhanceTwin app. Then you will see the ‘Report Fault’ button in the Apps section below. (marked in green, in the image below)
Selecting the ‘Report Fault’ button presents you with the following screen:
Click on the ‘All Tickets’ tab to see all the tickets raised (faults reported) and their respective status on the right-side top corner of each ticket. Also, there are individual buttons such as All, Open, In Progress, and Closed for easy categorization of the tickets.
Click on the ‘My Tickets’ tab to raise the fault reports by clicking the ‘Report a fault’ button at the bottom. When you click on the ‘Report a fault’ button a pop-up opens which presents you with 3 options, they are 1) Report by taking a picture 2) Scan area QR code 3) Report by entering an asset ID
Clicking on the ‘Report by taking a picture’ presents you with the following screen:
Clicking on the ‘Click an image’ presents you with the following screen:
When clicked on ‘Yes’ the following screen is presented:
Please select the details like Building, Floor, Area of the asset, Category of the asset, Title of the issue, and select the issue from the given options, and click ‘Submit’ to report the issue.
After submitting the issue a thank you message will pop up. See the image below.
Follow the same procedure for ‘Upload image from gallery’.
To report an issue through a QR code click on the button ‘Scan area QR Code’ in the pop-up as shown in the screenshot below. Scan the QR code in a particular area of the office for example: the Cafeteria, Meeting Room ..etc then update the asset details and submit the issue.
To report an issue through an asset ID, click on the button ‘Report by entering asset ID’ in the pop-up as shown in the screenshot below.
After clicking on the button ‘Report by entering asset ID’ a pop-up will open. Enter the asset ID and click on ‘Submit’ to report the issue.
To view a newly reported issue:
- Click on the ‘All Tickets’ tab and then click on the ‘All’ button to see all the issues OR click on the ‘Open’ button to see only open issues.
- Click on the issue with the label ‘Open’ (marked in green). It also shows the name of the person who raised the issue (marked in green).
- To get the full view of the reported issue see the screenshot on the right side below.
- The person who has to resolve the issue will click on the ‘Accept’ button and update the status after resolving it.
To view an issue that is under the process of resolution:
- Click on the ‘All Tickets’ tab and then click on the ‘All’ button to see all the issues OR click on the ‘In Progress’ button to see issues that are in progress.
- Click on the issue with the label ‘In Progress’ (marked in green). It also shows the name of the person to whom it is assigned (marked in green).
- To get a full view of the issue’s current status, see the screenshot on the right side below.
To view a closed (resolved) issue that is under the process of resolution:
- Click on the ‘All Tickets’ tab and then click on the ‘All’ button to see all the issues OR click on the ‘Closed’ button to see only closed issues.
- Click on the issue with the label ‘Closed’(marked in green). It also shows the name of the person who resolved the issue (marked in green).
- To get a full view of the issue’s current status, see the screenshot on the right side below.
